Refund policy
REFUND & RETURNS POLICY
Last updated: 9 October 2026
Full Tilt Garage is operated by Brett Anthony Smith, ABN 61 338 104 532.
Most Full Tilt Garage merchandise is manufactured specifically for each customer order using a print-on-demand production process.
Because products are made specifically for each order, we do not accept returns, exchanges or provide refunds for change of mind, including where you:
- change your mind after placing an order;
- select the incorrect size, colour, design or product;
- order the incorrect quantity;
- decide that you no longer want the product; or
- find that an item does not fit as expected where the product supplied matches the size ordered.
Please carefully review product descriptions, sizing information, colours, quantities and delivery details before completing your purchase.
Order changes and cancellations
Orders may be submitted for production shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible at hello@fulltiltgarage.com.au.
We will make reasonable efforts to assist. However, once an order has entered production, it may no longer be possible to change or cancel it.
Damaged, defective, misprinted or incorrect items
If your order arrives damaged, defective, incorrectly printed, or you receive an item different from what you ordered, please contact us at:
Please provide your order number, a description of the issue and clear photographs showing the problem.
We ask that manufacturing or delivery issues be reported as soon as possible and preferably within 30 days of delivery, as this assists us in making a claim with our fulfilment provider.
Where a product fails to meet an applicable consumer guarantee, we will provide the remedy required by law. Depending on the circumstances, this may include repair, replacement, re-supply or refund.
Lost orders
If your order has not arrived within the estimated delivery period, please contact us at hello@fulltiltgarage.com.au.
We ask that suspected lost shipments be reported as soon as possible and preferably within 30 days of the estimated delivery date so that we can investigate the shipment with our fulfilment and delivery partners.
Incorrect delivery information
Customers are responsible for providing complete and accurate delivery information.
If an order is unable to be delivered or is returned because an incorrect or incomplete address was supplied by the customer, reasonable re-delivery or replacement costs may apply.
Please contact us immediately if you notice an error in your delivery details. Once an order has entered production or been dispatched, we may not be able to change the address.
Returns
Please do not return products without contacting us first.
Where a physical return is required, Full Tilt Garage will provide the appropriate return instructions and return address after assessing the issue.
Unsolicited returns may not be accepted.
Refund processing
Where a refund is approved, it will generally be processed to the original payment method.
Please allow up to 10 business days after a refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law.
This policy regarding change-of-mind returns does not affect your statutory rights where goods are faulty, damaged, unsafe, significantly different from their description or otherwise fail to comply with an applicable consumer guarantee.
For assistance, contact:
Full Tilt Garage
Operated by Brett Anthony Smith
ABN 61 338 104 532
Email: hello@fulltiltgarage.com.au
Website: fulltiltgarage.com.au